Scace Audio Productions creates custom on hold messages that explain and promote your products or services to callers while they wait to speak with you.
Callers will hear music and important messages from you while on hold which tell them about your business, your specials, or your customer service philosophy.
We are big enough to provide top quality audio productions, but small enough to really care about you and your individual on hold promotions requirements.
Whatever your style or preferences, we can create a custom telephone on hold message or voice mail greeting that is just right for your business and your budget.
We also offer custom on hold music productions for our customers who may prefer uninterrupted music on hold.
Something very important that we can offer is what we at SCACE AUDIO PRODUCTIONS call the 'personal touch' issue.
When a potential client or customer calls your place of business, the first thing they want is the perception that 'real' people are there who are eager and anxious to meet their needs and provide the products and services that they called for. And, once you have established the beginnings of a good personal rapport with your potential customer, price and item, service, credibility, terms, etc. — are much easier to discuss — and it's common knowledge that a great first impression is quintessential to creating initial trust.
SCACE AUDIO PRODUCTIONS creates and provides business-specific, position-related, personalized message on-hold and can record the messages using your company staff members — right over the phone! Scripts are written before the appointment is made to call the staff member. Your employee then simply reads the script over the phone, and the message is recorded digitally here at our premises — right over the telephone. Production is then completed, and the finished tape is delivered to you for insertion into your MOH unit, right at your telephone system's location.
Just imagine — the power of being able to actually 'talk to' your potential client. This has very positive implications. And, it is really the ultimate in image marketing. When the caller on-hold hears the voice of an owner, manager, or service person talking, he or she can immediately hear and relate to your business on a very personal level. Your owners, managers, or employees can tell the caller in their own words who they are, what they do, why they like being a part of your staff, as well as be mentioning specific things about your business, upcoming promotions and sales, and the fact that they appreciate the call. A very personal form of communication has now been established, and the seeds for a mutually beneficial business relationship have been essentially planted.
All of this happens while your caller is waiting — in a captive environment — for his or her call to be picked up. Remember, you already have their attention — they called you — it's just a matter of maximizing your opportunity to make the best positive initial impression possible — to optimize your potential business opportunity.
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